EASY RETURNS

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Thank you so much for shopping Threaded Sisters! We try our best to accurately represent our clothing, but if for some reason you get your package and it’s not exactly what you’re wanting, we want to fix it! We understand how different items fit people differently, and we want you to look and feel gorgeous in your Threaded Sisters goodies!  You’ll find our return policy below and instructions for what to do in case you need to return!

Return Policy:  No refunds on returns: store credit only.  All returns must be made within 10 days of purchase.  All items must be unworn, unwashed and in the original packaging with tags in the original location.  All clothing is subject to a thorough inspection before return is approved. Tags must still be on! NO refunds or exchanges on sale items.  All sale items FINAL sale. Buyer pays return shipping on all returns. Shipping is non-refundable, unless there was a mistake on our end.

When we receive your return, please allow 5-7 days to process and then we’ll issue you online store credit right away so you can find something else you love!

We want you to feel as cared about and as special as you truly are to us!  As soon as we receive your return, we will issue you store credit and email you letting you know it’s been received. Your store credit can be used on our online store only. 

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TRACKING YOUR ORDER

All purchases will be shipped to you via USPS. You will be provided with a tracking number and shipping updates once your purchase is shipped. Make sure to hold onto your tracking number so you can track your package as it travels to you. Please see our separate shipping page for more details.

 

100% SECURE ORDERING 

We use SSL Secure payments only via PayPal for your peace of mind and convenience. 

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PRIVACY POLICY

Our commitment to your privacy:

Your privacy is important to us here at Threaded Sisters is to better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns or questions. 

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Information we collect:

* Name

* Shipping/Billing Address

* Email Address

* Phone Number

* Credit Card Information 

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We also use Google Analytics to collect cookie-based anonymous data from our website visitors. Please note that no personally-identifiable information is collected by Google Analytics. 

 

How your information is used:

Information collected during the purchase is solely used to process your order and to communicate with you about your purchase. 

How to contact us:

If you have any questions or concerns about our privacy policy, please contact us with your concerns.